Refund policy

Refund Policy

We want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.

RETURNS
You have 20 days from delivery to return an item. Items must be unused, in original condition and packaging.

To start a return, contact us at:
Email: redleafforest@outlook.com
Phone: +86 15909387223

Return address:

Red Leaf Forest
Building 2, Nanxuan, Hengrong Peninsula
Rongchang District, Chongqing 402460, China
(中国重庆市荣昌区恒荣半岛南轩2栋 邮编402460)

Return shipping costs are the customer's responsibility. No restocking fees.

Once we receive your return, we will inspect it and notify you. If approved, refunds are processed within 5-10 business days to your original payment method.

EXCHANGES
Need a different size or color? Contact us at redleafforest@outlook.com before returning.

DAMAGED OR DEFECTIVE ITEMS
Received a damaged item? Contact us immediately at redleafforest@outlook.com with photos. We'll send a replacement or full refund at no cost.

NON-RETURNABLE ITEMS
- Gift cards
- Downloadable products
- Personal care items
- Final sale items

LATE OR MISSING REFUNDS
If you haven't received your refund after 10 business days, check your bank account, then contact your bank. If still missing, email us at redleafforest@outlook.com.

Questions? Contact us at redleafforest@outlook.com